The Bank of Thailand has recently released a report on the statistics of the IT system of the bank. The report specifically focuses on the third quarter of 2023. Among the various channels, the most significant issue was found in the mobile banking application. Three banks, namely TTB, SCB, and UOB, encountered problems during this quarter. Among them, UOB had the longest downtime, lasting for three hours. However, when considering the number of users, SCB’s application appeared to have the highest number of users experiencing issues during this period.
This report is the final report before the implementation of the adjustment measures. If the downtime exceeds a total of eight hours per calendar year, banks will fall under the scope of adjustments. A comprehensive view of the year 2023 reveals that no banks will be subject to these adjustments.
The criteria for reporting the system’s downtime of the Bank of Thailand specifies that it should only be counted when the impact on users exceeds 10% of the average usage volume over the past three months. Additionally, the counting should commence 15 minutes after the system starts experiencing problems. Therefore, the time recorded may differ from the complaints reported on various online platforms.
In conclusion, the Bank of Thailand’s report sheds light on the performance of the IT system in the banking sector. It highlights the challenges faced by three major banks and the significance of mobile banking applications. With the forthcoming adjustment measures, banks will need to ensure minimal downtime to provide uninterrupted and reliable services to their customers.
TLDR: The Bank of Thailand’s report reveals issues faced by TTB, SCB, and UOB in their mobile banking applications during the third quarter of 2023. However, none of the banks will be subject to adjustments based on the comprehensive view of the year. The criteria for reporting downtime involve measuring impact on users and commencing counting after 15 minutes of system problems. The report emphasizes the importance of reliable mobile banking services and the upcoming adjustments in the banking sector.
Leave a Comment