The Decisive Council of Canadian Anuyato is Entrusting the Canadian Airline with the Responsibility of Attending to the Customers’ Interlocutory Messages.

The decision rendered by the Civil Resolution Tribunal mandates that Air Canada is responsible for compensating Jake Moffatt for damages incurred as a result of incorrect information provided by their website’s chatbot. This case arose after Moffatt traveled with Air Canada to attend a funeral, purchasing a full-price ticket despite the airline offering a discounted fare for such occasions. Subsequently, Moffatt inquired with the chatbot on the airline’s website about the possibility of a refund for the price difference. The chatbot confirmed that retroactive documentation could be processed within 90 days after travel.

However, Air Canada later confirmed that requests for special passenger rates for funeral attendance had to be made in advance, as stated in their website’s policy. Disagreeing with this stance, the Civil Resolution Tribunal ordered the airline to compensate Moffatt for the price difference, including interest, resulting in a total award of CAD 812.

TLDR: Air Canada has been instructed by the Civil Resolution Tribunal to compensate Jake Moffatt for the price difference after their website’s chatbot provided incorrect information regarding refund requests for special rates.