GSMArena interviewed Nicholas Porter, a Samsung executive, delving into the reasons behind Samsung’s decision to extend smartphone support to 7 years.
Porter’s response stemmed from Samsung’s own statistics, revealing a growing trend among consumers to hold onto their smartphones longer. This necessitated the company to prolong support durations. Despite a segment of buyers showing indifference towards support timelines, Samsung found value in enhanced security and improved user experience that seamlessly transcends over time.
Samsung’s policy dictates a 7-year support window for flagship devices (currently only including the S24 but likely to encompass Z Flip/Fold 6 as well), while the Galaxy A Series devices enjoy a 5-year support span.
Source – GSMArena
TLDR: Samsung extends smartphone support to 7 years due to consumer trend of holding onto devices longer, focusing on enhanced security and user experience benefits. Flagship devices get 7-year support, while Galaxy A Series devices receive 5-year support.
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