Home ยป CrowdStrike Responds to Delta Airlines Cyber System Crash, Offers Assistance but Faces Resistance

CrowdStrike Responds to Delta Airlines Cyber System Crash, Offers Assistance but Faces Resistance

In an interview, Ed Bastian, CEO of Delta Airlines, addressed the incident involving a blue screen on Windows due to a CrowdStrike update, impacting Delta for 4-5 days, resulting in over 6,000 flight cancellations. They had to fix over 40,000 servers and are seeking damages amounting to around 500 million dollars. CrowdStrike responded, indicating that Delta’s IT decision-making during the system outage was not influenced by them. They also mentioned that CrowdStrike’s CEO reached out to Delta’s CEO for assistance in various ways, though initially met with no response. Despite other airlines facing similar impacts, they were able to recover their systems more swiftly.

CrowdStrike further mentioned the damages agreement discussed in the letter, which is in the million-dollar range, without specifying the exact amount. Delta’s representatives have yet to address the aforementioned response.
Source: The Verge

TLDR: Delta Airlines faced IT challenges after a CrowdStrike update, leading to thousands of flight cancellations and server fixes. CrowdStrike denies influencing Delta’s IT decisions and offers assistance not immediately accepted. Damages agreement discussed but exact amount undisclosed. Delta’s response pending.

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