AIS Fibre3 has announced compensation measures for customers who have experienced internet connectivity issues in certain service areas, despite attempts to troubleshoot by restarting the router.
In an official statement on Facebook, AIS expressed their sincere apologies for any inconvenience caused to customers in affected areas. The system has now been rectified, and services have returned to normal.
AIS Fibre3 has offered the following compensation to impacted customers:
– A reduction of 2 days in the next billing cycle
– 100 AIS POINTS
Once the adjustments and points have been provided to customers, a confirmation SMS will be sent out. Additionally, customers are advised that if they continue to experience issues with AIS Fibre3 and AIS PLAYBOX, they should restart their router and other internet-connected devices before restarting AIS PLAYBOX to resume normal service and access content as usual.
Reference: Facebook (AIS)
TLDR: AIS Fibre3 has addressed internet connectivity issues in certain areas and is offering compensation in the form of reduced billing and AIS POINTS. Customers experiencing issues are advised to restart their devices for a seamless experience.
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