Salesforce has unveiled Agentforce, a suite of AI tools that can act as virtual employees, assisting in various tasks such as data analysis, decision-making, customer inquiries, sales evaluations, and marketing campaign improvements. Organizations can customize and deploy these AI agents based on their specific job requirements.
Research from Salesforce shows that 41% of employees’ time is spent on repetitive tasks with minimal impact, with 65% believing that Generative AI can help reduce this time to focus on more strategic work.
Agentforce agents leverage organization data on the Salesforce platform, along with AI and predefined workflows. Organizations can specify the characteristics and limitations of these agents, choosing from templates such as customer service, sales, sales training, and others. These agents are predefined to avoid working on high-risk issues.
Initially, Agentforce will support customer service and sales tasks, starting on October 25, 2024, at a starting price of $2 per conversation. Negotiations for discounts are possible for high-volume usage.
TLDR: Salesforce introduces Agentforce, AI tools to assist in various tasks, minimizing repetitive work to focus on strategic activities. Organizations can deploy customized AI agents for customer service and sales, starting at $2 per conversation.
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