Last week, a number of Instagram and Threads users reported issues with account access and deleted posts. The affected users did not provide further details initially. Adam Mosseri, the head of the Instagram team, initially responded to investigate the problem. (Many speculated about the AI admin’s skills…)
Recently, Mosseri explained the incident by pointing out that it was caused by human content moderators rather than automated systems. They handled the issue immediately without thorough checks, leading to confusion among impacted users. The root cause of the problem has been identified and is being addressed, reducing the likelihood of future errors.
Mosseri further elaborated that a specific tool used had malfunctions, resulting in content not being properly displayed for human moderators to make decisions. These issues are internal to Instagram.
However, this explanation may not cover all reported problems from the past week. Instances include accounts being closed due to users under 13 years old, news accounts with high followers labeled as spam, or engagement metrics dropping to zero.
TLDR: Instagram users experienced account access and post deletion issues, which were caused by human content moderators rushing to take action without thorough examination. Mosseri acknowledged the problems and assured users that they are being resolved internally.
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