O2, a telecommunications company in the United Kingdom, has introduced their new chatbot, Daisy. Designed specifically to converse with call center gangs, especially Granny, Daisy is an artificial intelligence trained to speak like a complete human. Posing as a high-class target for call center scammers, Daisy aims to waste as much of their time as possible.
In the past, O2 has addressed issues through various means such as blocking millions of call center numbers every month, receiving reports of call center numbers from customers, and assisting banks in blocking fraudulent transactions.
Within Daisy’s framework lies an artificial intelligence that translates voice into text, known as the personality layer (LLM), and then converts text back into voice.
Source: Virgin Media
TLDR: O2 unveils Daisy, a chatbot designed to engage call center scammers and waste their time, while also implementing strategies to address telecommunications fraud.
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