customer-service Archives

Nintendo cautions customers to keep Switch away from pets due to saliva-urine causing potential damage to the device.

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1 month ago
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The Customer Service department of Nintendo in Japan has issued a warning to customers using the Nintendo Switch to keep the console and accessories, including joy-cons, away from pets. They...

Pioneering Real-time Language Translation Testing at Tokyo Skytree Elevates Service Quality

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2 months ago
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Tokyo Skytree is the tallest broadcasting tower in Japan, serving as a popular tourist destination in Tokyo. Recently, they have tested the installation of VUEVO Display language translation devices at...

Colorsoft Kindle Encounters Yellow Bottom Screen Bar Issue – Amazon Halts Product Deliveries Temporarily

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2 months ago
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The representative from Amazon has confirmed that they will temporarily halt shipments of the Kindle Colorsoft, the first color e-ink Kindle, to customers. This decision comes after initial customers who...

Unveiling Agentforce: A Suite of AI Toolkits by Salesforce for Customer Service, Sales, Training, and More

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4 months ago
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Salesforce has unveiled Agentforce, a suite of AI tools that can act as virtual employees, assisting in various tasks such as data analysis, decision-making, customer inquiries, sales evaluations, and marketing...

AEON in Japan Embraces AI for Authentic Employee Smile Training

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5 months ago
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AEON in Japan has implemented an application for staff training on engaging in cheerful conversations, observing an enhanced customer response post employees’ smile training. The app “スマイルくん” or Smile-kun, developed...

Spotify announces refund offer for customers purchasing accessory Car Thing

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7 months ago
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Recently, Spotify announced its decision to cease the production of its in-car hardware accessory Car Thing by the end of this year (similar to CarPlay or Android Auto, which continue...

Enhancing Customer Experience at Call Centers: SoftBank Improves Voice Tone Adjustment Software for Smoother Interactions

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7 months ago
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SoftBank, a major telecommunications company in Japan, has revealed that they are developing software with AI to help process background sounds to adjust the tone of customers contacting their customer...

Awaiting No More: Google Initiates Call Center Waiting Aid to Prompt Users, with Alert Notification for Agent Engagement

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10 months ago
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Google has introduced a new feature in its Search Labs called “Talk to a Live Representative.” This feature allows users to connect directly with customer service representatives at various agencies...