IBM has announced a collaboration with Microsoft to introduce IBM Copilot Runway, which leverages Microsoft Copilot technology to assist with the internal processes of organizational customers. The consulting arm of IBM, IBM Consulting, will be involved in customizing Copilot systems for clients.
IBM Consulting is IBM’s IT consulting business that is already tasked with developing IT systems for organizational clients. This news signifies that IBM Consulting will implement Microsoft Copilot within its own client base as a new AI tool to enhance operational efficiency. Examples of applications that IBM showcases include procurement, finance, customer service, and employee engagement. One of their clients, Virgin Money, has already utilized the service to create a chatbot for credit card customers.
TLDR: IBM partners with Microsoft to incorporate Microsoft Copilot technology into its consulting services, offering AI solutions for improved operational efficiency across various sectors.
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