Zoom reported a system outage yesterday evening for nearly two hours. Users were unable to access any services as they could not query the zoom.us domain. Zoom attributed the issue to a “communication error” between MarkMonitor, Zoom, and GoDaddy, leading to GoDaddy removing the zoom.us domain from the system, rendering all services inaccessible. The system is now back up, and those experiencing issues are advised to flush DNS for a fresh query.
The details of the incident remain unclear, but MarkMonitor provides domain trademark monitoring services, while Zoom is in the process of migrating all domains to Zoom.com.
TLDR: Zoom experienced a system outage due to a communication error, leading to the zoom.us domain being removed from the system. Services are now restored, with ongoing domain migration to Zoom.com.
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