Google Maps has acknowledged issues with the Timeline feature that tracks users’ past travels, with some users experiencing data loss where their information has been deleted, and only allowing users to view data from the past 1-2 weeks.
Google has sent emails to affected users, advising that those who have backed up their data in an encrypted format can retrieve all their information, but for those who haven’t, the data is lost.
The Timeline feature on Google Maps has been revamped since last year, with the web feature being discontinued and only available on the mobile app, storing data at the device level for privacy reasons. Google also provides the option to back up data on the cloud.
TLDR: Google Maps confirms issues with Timeline feature, advising users to back up data, allowing retrieval in encrypted format, and revamping Timeline feature for mobile app use.
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