A user experienced an issue being logged out of the service when logging in simultaneously on multiple devices. Although this is a known issue, when the user reached out to AI support via email, the support team confirmed that it was according to the login policy.
Once the user was assured that the login would be enforced device by device in the future, many customers were dissatisfied. Some even declared they would stop using the service. However, mntruell, the co-founder of Cursor, later confirmed that the company did not have a policy against logging in on multiple devices. He also mentioned that Cursor’s UI has a section specifying where the login occurs, addressing the issue.
The problem where users were kicked out of the system when logging in on multiple devices stemmed from a security back-end update. Cursor stated that moving forward, they will improve their support system to provide clear responses from AI, and if users are still unhappy, refunds will be given.
The use of LLM to respond to customer queries has been of great interest to many companies. However, in this case, it is evident that its implementation has caused significant harm to the business if errors occur.
Source: Reddit: r/cursor, Hacker’s News
TLDR: A user faced login issues on multiple devices, but after clarification from AI support and Cursor’s co-founder, it was revealed to be a back-end security update problem. Cursor will improve support systems and offer refunds if customers remain dissatisfied.
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