OpenAI has announced the addition of Fine-tuning capabilities, allowing for customization of their AI chatbots to better fit specific usage contexts, particularly for organizational clients. They have now expanded to support GPT-4 API, having previously supported up to GPT-3.5 Turbo.
An example of real-world results from customization includes SK Telecom, a major telecommunications company in South Korea, who utilized Fine-tuning on GPT-4 to create a chatbot tailored for customer service conversations related to telecommunication services. This resulted in a significant increase in accuracy by 33% and a rise in customer satisfaction ratings from 3.6 to 4.5 (out of 5) when used in the Korean language.
Brad Lightcap, the CEO of OpenAI, elaborated in an interview with Bloomberg that this year will see a heightened focus on organizational clients, referring to it as the “year of the enterprise.” This shift is driven by the diverse range of specialized use cases witnessed and the significant growth opportunities perceived in this segment.
Source: The Verge
TLDR: OpenAI introduces Fine-tuning capabilities for AI chatbots, with impressive results seen in the telecommunications sector. CEO Brad Lightcap emphasizes a strategic focus on enterprise clients for the current year.
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