The ramifications of the Delta airline disruption due to the Windows blue screen incident caused by a CrowdStrike update have led to the airline preparing to claim damages amounting to 500 million dollars. CrowdStrike has responded to these allegations, but the saga continues, this time originating from the Microsoft camp.
Legal representatives from Microsoft have sent a letter to Delta airlines and shared this letter with the media, stating that Microsoft has offered assistance, which Delta has rejected. Upon initial investigation, Microsoft found that Delta’s IT infrastructure is outdated both in terms of customer-facing systems and internal operations. Microsoft is further examining why other airlines such as American Airlines and United Airlines were able to recover their systems faster.
In the letter, Microsoft also mentions that Satya Nadella, the CEO of Microsoft, has emailed the CEO of Delta directly offering assistance but has not received a response.
Delta airlines’ representatives issued a statement in response, mentioning that the company has invested billions of dollars in IT infrastructure since 2016 and continues to allocate significant resources annually to ensure the security of customer and employee operations.
Source: CRN
TLDR: Delta airlines faces fallout from IT disruption, Microsoft offers help but gets rejected, highlighting disparities in IT infrastructure readiness.
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