A report from Gartner highlights that by 2029, Agentic AI will be able to solve up to 80% of customer service issues without the need for human intervention, reducing operational costs by 30% and changing the customer service landscape compared to traditional AI models that only provide general information.
Gartner explains that businesses and customers will increasingly turn to Agent AI and bots, impacting customer service teams that will need to adapt as they navigate interactions with both humans and AI, making automated systems a key strategy for organizations.
Organizations should prepare by:
– Enhancing system efficiency to accommodate requests from AI
– Adapting service models to handle interactions between AI and humans
– Establishing secure and private AI policies
– Collaborating with product development teams to integrate AI into various services
Source: Gartner
TLDR: Gartner predicts that by 2029, Agentic AI will revolutionize customer service, reducing costs and changing the way organizations interact with customers.
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