The Federal Trade Commission (FTC) is taking legal action against Adobe, alleging that the company has been trying to conceal information from customers regarding cancellation fees and creating complex procedures for canceling subscriptions, which are crucial details that customers should be aware of.
In the lawsuit, the FTC states that Adobe attempted to require customers to pay upfront monthly service fees for a one-year commitment without disclosing that there would be a 50% penalty for early cancellation, which could amount to hundreds of dollars. This high penalty fee is one way that influences customers to continue using the service.
On the other hand, Adobe contends that the company is prepared to defend this issue in court, affirming that the Subscription system is designed for convenience and ease of use, allowing users to manage various payment plans as desired. The company maintains transparency in the details of Subscription usage and has straightforward cancellation procedures.
Source: FTC and Adobe
TLDR: FTC accuses Adobe of concealing cancellation fees and imposing high penalties, while Adobe defends its Subscription system as user-friendly and transparent.
Leave a Comment