True Online has unveiled its strategy for this year by integrating AI to enhance efficiency and differentiate its broadband services. The key focus is on using AI to replace various processes that typically require human involvement, such as in the Call Center, with engineers, or even with customers themselves.
Dubbed as Smart AI, True Online’s system operates within the backend infrastructure to analyze customer usage behavior and tailor the quality of broadband services accordingly. For example, if a customer is gaming, it can help reduce ping latency by up to 40% without impacting other activities like streaming.
Furthermore, there is an AI Detector and Monitoring system in place to check signal quality and automatically alert any abnormalities in usage, increasing confidence in signal stability across all areas.
In addition, True has introduced a new package called Pro AI Pack starting at 799 baht per month for 1Gbps speed for both uploads and downloads. This package includes the Smart AI feature to cater to gamers, streamers, and online meeting needs, along with a router that supports up to 2Gbps speed.
Moreover, True Online is offering the Solar Cell package, where using solar panels in partnership with True can lead to monthly service discounts of up to 3,600 baht, along with a free Power Optimizer device valued at up to 54,000 baht and 0% interest installment options for 10 months.
TLDR: True Online introduces AI integration to optimize broadband services, offering packages with Smart AI features for gaming, streaming, and online meetings, along with discounts for using solar panels in partnership with True.
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