Recently, Spotify announced its decision to cease the production of its in-car hardware accessory Car Thing by the end of this year (similar to CarPlay or Android Auto, which continue to operate as usual). This product was only released in 2022 and customers who purchased it for $90 may not be too pleased with this news. Some customers have even filed a group lawsuit in a New York court on May 28th, as they believe it is unfair that the product they bought is now being discontinued without the option for a refund.
However, Spotify has now confirmed that they are willing to refund customers who provide proof of purchase, such as receipts, and contact customer service for further assistance. Despite this, there have been reports of customers who have contacted customer service only to be offered a several-month premium package instead of a refund, or in some cases, even having their refund request denied.
TLDR: Spotify will be discontinuing Car Thing and offering refunds to customers who provide proof of purchase, although some customers have faced difficulties in obtaining a refund and have been offered alternate solutions instead.
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