During the past weekend, a data center operated by Equinix experienced a cooling system failure, causing disruptions to various services, including banks such as DBS and Citi, which were offline for several hours.
According to Equinix, the incident occurred after a planned upgrade but resulted in escalating temperatures within the data center. The company promptly communicated with its customers to address the issue promptly.
DBS was heavily impacted by the incident, affecting their online banking services, ATMs, and payment systems. Similarly, Citi experienced disruptions to their credit card systems, mobile apps, PayNow service, and online banking. Other services also faced consequences, such as the mobile network provider redONE, which was down since Saturday afternoon until Sunday noon, resulting in almost a full day of downtime.
TLDR: Equinix’s data center experienced a cooling system failure over the weekend, causing disruptions to services including DBS, Citi, and redONE. DBS faced issues with online banking, ATMs, and payment systems. Citi experienced disruptions in credit card systems, mobile apps, PayNow, and online banking. RedONE’s mobile network was also affected.