Amazon has responded to The Information’s news, stating that the backend system of its Just Walk Out technology employs around 1,000 Indian auditors to review data. These individuals curate data unrelated to billing processes.
In response, Bloc noted that continuous data input is essential for the development of artificial intelligence. Amazon utilizes both synthesized and authentic store data. However, the data generated by these auditors is not utilized for live in-store video billing to customers.
Transitioning from the Just Walk Out technology to the Amazon Dash Cart has proven to be a superior choice. Customers can view product prices instantly, leading to an overall increase in spending by 10% and a remarkable 98% satisfaction rate. Customers are willing to travel further distances to stores equipped with the Amazon Dash Cart.
TLDR: Amazon employs Indian auditors to review data for its Just Walk Out technology and transitioned to the Amazon Dash Cart for a better customer experience, resulting in increased spending and satisfaction levels.
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