There have been reports from Google Pixel Watch users indicating that the screen is cracked and upon sending it in for repair, they discovered that Google does not offer a screen repair service for this issue.
Bridget Starkey, a representative from Google, has confirmed this information, stating that there is currently no option for repairing the device. If the watch becomes damaged for any reason, users are advised to contact support to review warranty terms and consider getting a replacement watch.
Previously, iFixit had dissected the Pixel Watch and found that the screen component was extremely difficult to detach, potentially explaining why even Google doesn’t provide a repair service for this particular issue. It remains to be seen whether Pixel Watch 2 will improve the repair process.
TLDR: Google Pixel Watch users have experienced screen cracks and discovered that Google does not offer screen repair services. Google representative, Bridget Starkey, has confirmed the lack of repair options and advises users to contact support for warranty considerations. iFixit’s examination of the device revealed the difficulty in detaching the screen, potentially contributing to the absence of repair services. The forthcoming Pixel Watch 2 may address this issue.